More than a decade of grousing about product management

Attributes of a Successful Product Manager

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The role of a Product Manager demands strong communication skills, technical expertise, and adaptability. While a background in sales or customer support is beneficial, formal education in technical fields trumps business degrees. Product Managers must be inquisitive, constantly learning, creative, decisive, and skilled at negotiation. Leadership qualities are crucial, and success in this role relies on innate attributes more than formal training.

Product Manager is a demanding role in any organization. It requires people and communications skills. It is utterly dependent upon technical prowess, and a quick ability to learn “enough” to contribute in design meetings, write product requirements, draft collateral, and participate in the sales process.

There is no perfect antecedent to being a product manager. The good ones usually ‘fall’ into the role. Often it starts like a cleanup hitter in baseball. A jack of all trades, good at making contact, better at running the bases, and a threat on the diamond. Likewise, good product managers have spent time in the past in roles with close customer interaction. Support roles, or sales engineering are really good pools of candidates.

Rarely will someone start in a product management role (NB: this is for technology and software products. Consumer Packaged Goods is quite different). Having an MBA, while providing useful analytical tools and skills, is not essential. Educational backgrounds are varied, but usually something technical, not business-like.

After many White Russians and a couple of J’s, the Dude’s list is:

Observant. Product Managers are curious, like to investigate new (and existing) things. They notice small details, as well as large. A good Product Manager will find flaws or unintended consequences of design during design reviews.

Continuously learning. Product Managers are always reading, learning new things, either in their field, or orthogonal to their field.

Creative. Hey are either artistic by nature or have hobbies that are creative. They like to write blogs, play musical instruments, photography, drawing, etc.

Communicators. Like to write. Not afraid to put pen to paper and write a technical document, or verbiage for a brochure. Do it easily (and quickly). A flair for language, and a pretty broad vocabulary. I have been complemented on my command of the English language, and I attribute my vocabulary to an extensive and eclectic reading habits.

Analytical. We know how to extract order from the chaos of corporate reporting systems. We can determine trends, extract market segmentation, and leverage this in our product definition, and prioritization.

Decisive. Nothing paralyzes an organization more than a person who can’t commit to course of action. Product Managers are expected to get to a conclusion, supported by data and evidence, and rally the troops to move towards it. Even if it changes in the future, this decisiveness is crucial.

Negotiator. Good Product Managers can broker truces between natural enemies. Getting to yes and offering win-win scenarios is a natural.

Leader. Explicitly or implicitly, the PM is a leader in an organization, nearly as much as the GM. They have to ensure that they have followers, and that the troops rally to their war cry.

Clearly, many of these attributes are not taught explicitly in school. The certification organizations can help with the mechanics of the role, but unless product management is in your DNA, and unless you can take the stress and strain on your body and soul, you will not be successful.

That said, there is nothing that can make an incompatible person into an effective product manager. There is no training, no book, no internship on the planet that can guarantee success.

Written by

A crusty veteran from the product management trenches. Plenty of salty language, references to cannabis, and a connoisseur of White Russian cocktails

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Written by pmdude